Privacy Policy

Effective Date: July, 01 2025

At Hayvn, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our business.

1. Information We Collect

We collect the following types of information when you browse or make an inquiry on our website:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Business name (for wholesale customers)

  • Shipping and billing address

  • Purchase history or product interests

b. Non-Personal Information

  • IP address

  • Browser type and device

  • Pages visited and time spent

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Respond to inquiries or customer service requests

  • Register wholesale accounts and validate B2B customers

  • Improve website functionality and user experience

  • Send updates, promotions, or newsletters (you may opt out anytime)

  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information only with:

  • Trusted third-party service providers (e.g., payment processors, shipping companies)

  • Legal authorities if required by law

  • Marketing platforms (for retargeting or analytics purposes — anonymized where possible)

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can modify your browser settings to disable cookies, though this may affect site functionality.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Security of Your Information

Hayvn uses industry-standard security measures, including SSL encryption, to protect your personal data. However, no online system is 100% secure, so we encourage you to use strong passwords and stay vigilant online.

7. Your Rights (Canada)

As a Canadian resident, you have the right to:

  • Request access to the personal data we hold

  • Ask for corrections or updates

  • Withdraw consent at any time

  • Request data deletion (where applicable)

To exercise these rights, please email us at: privacy@hayvn.ca

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Hayvn
📧 privacy@hayvn.ca
📞 6044453648