Terms and Conditions
Welcome to Hayvn. These Terms and Conditions outline the rules, rights, and responsibilities that apply to all users, customers, and visitors accessing or using our website and services. By using our website or making a purchase, you agree to comply with these terms.
1. Company Details
Business Name: Hayvn
Business Address: 14831 104 Ave House #203, Surrey, BC V3R 1M5, Canada
Phone: +1 604-445-3648
Email: hayvn.2@gmail.com
Business Hours: Monday to Friday, 08:00 – 16:00 EST
2. Eligibility & Use
By using this website, you confirm that you are at least 18 years of age or accessing it under the supervision of a parent or legal guardian. You agree to use our site for lawful purposes only.
3. Product Information & Availability
We strive to ensure all product information, pricing, and availability are accurate and up to date. However, we reserve the right to modify or discontinue products at any time without prior notice.
4. Wholesale Orders
Hayvn operates as a wholesale business. All orders are subject to:
Minimum order quantities or values (as stated)
Approval of wholesale account or business verification
Payment terms outlined on invoices or order confirmations
5. Pricing & Taxes
All prices listed are in Canadian Dollars (CAD). Applicable taxes (GST, PST, or HST) and shipping fees will be added at checkout or invoiced separately. Pricing may change without notice.
6. Shipping & Delivery
We ship to Canadian business addresses only. Shipping lead times, carriers, and tracking will be provided once the order is processed. Delays caused by carriers or customs are beyond our control.
7. Returns & Claims
We accept returns for defective or damaged items reported within 7 days of delivery. Returned products must be unused and in original packaging. Custom orders are final sale. For return approval, contact us at hayvn.2@gmail.com.
8. Intellectual Property
All content, including images, text, logos, and designs on our website, are the property of Hayvn or its licensors. Reproduction or use without permission is strictly prohibited.
9. Limitation of Liability
Hayvn is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Our liability is limited to the amount paid for the product or service.
10. Privacy Policy
By using our services, you agree to the collection and use of information as described in our Privacy Policy. We take your privacy seriously and handle your data in compliance with Canadian laws.
11. Modifications to Terms
Hayvn reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the new terms.
12. Contact Us
If you have any questions about these Terms and Conditions, or need help with your order, please contact our customer service team:
Customer Service Hours:
Monday to Friday — 08:00 AM to 04:00 PM (EST)
📞 +1 604-445-3648
📧 hayvn.2@gmail.com